Service Desk Technician

North Kingstown, Rhode Island, United States Full-time

POSITION SUMMARY:

The Help Desk Technician at Ocean State Job Lot will provide store, corporate, and warehouse hardware and software support via phone and ticketing application. This position is responsible for various duties within the MIS department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Receive and inbound incidents from End Users (Store/Corporate/Warehouse)
  • Use a Service Desk application to manage and track service requests/incidents
  • Determine priority and severity of issue and implementing incident Management processes
  • Manage asset deployments to end users
  • Perform QA on returned equipment and sending out for repair if needed
  • Use remote communication tools to troubleshoot PC related problems
  • Own incident through lifecycle
  • Assist with various MIS projects as needed
  • Assist with some system administration tasks                                                             

EDUCATION & EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree or Associate’s degree in Management Information System or a related field
  • Technical knowledge of PC hardware, operating systems, and networking preferred
  • Proficient in Microsoft Office and Google platform (i.e. sites, slides, drive, docs, sheets)

ATTRIBUTES:

  • Communicator: You possess strong communication skills and enjoy working with customers and coworkers.
  • Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
  • Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
  • Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

WORK ENVIRONMENT:

  • Work primarily in a climate controlled environment with minimal safety/health hazard potential. Sedentary, sitting, and frequent near vision use for reading and computer use.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ocean State Job Lot offers a competitive salary and benefits package including:

 

  • Medical, Vision, and Dental Insurance - If eligible
  • Profit Participation  
  • Service Awards
  • 401K plan - When eligible
  • Paid Time Off (Vacation, Personal, and Sick)
  • Store 20% discount

 

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position.  Management has the right to revise this job description at any time.  The job description is not a contract, either express or implied.  You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.