Application Analyst

North Kingstown, Rhode Island, United States Full-time

Summary:  We are looking for a full time Application Support Analysts to work on our internal business applications where you will provide both Tier 2 support along with working with the business and technical staff on application projects. This is the perfect job for you if you love solving problems, working with end users, learning/trying new things, and providing excellent customer service.

Responsibilities:

  • Provide Tier 2 support of production applications
  • Maintain application configuration including user security.
  • Monitor application health and performance
  • Create knowledge base documentation and training materials for End User Support  
  • Create technical documentation for internal department consumption
  • Implement minor application patches/updates

Education/Qualifications:

  • Degree in Information Technology, or similar
  • Prior business application technical support experience required. Preferably financial applications.
  • Basic knowledge in the following areas:
    • Windows desktop and server operating system
    • Knowledgeable of Relational Databases especially Microsoft SQL Server

Skills:

  • Proven experience supporting mission critical applications.
  • Interpret, author and update technical and user documentation as needed
  • Highly organized with a meticulous attention to detail.
  • Work independently and as part of a team.
  • Prioritize and balance tasks across multiple applications.
  • Interact effectively with both technical and non-technical users.
  • Excellent problem solving, analytical, and troubleshooting skills.
  • Outstanding interpersonal and oral communication skills.
  • Ability to understand systems and become SME of certain applications is a plus

Ocean State Job Lot offers a competitive salary and benefits package including:

  • Medical, Vision, and Dental Insurance - If eligible
  • Profit Participation  
  • Service Awards
  • 401K plan - When eligible
  • Paid Time Off (Vacation, Personal, and Sick)
  • Store 20% discount

Keyword References:

ERP, Lawson, Finance,  FMS, POS, point of sale, SQL, Analyst,